Chatbots are revolutionizing a wide range of industries. From cutting-edge technology firms to more traditional manufacturing, chatbots are being utilized across the board. However, perhaps no industry will feel as dramatic of an impact as the customer service industry.
As far as technologies go, chatbots are pretty straightforward. They are automated programs that interact with people via text or voice chatting.
Chatbots are a rapidly advancing area of technology solutions. Major companies are investing in chatbot conversational platforms, and chatbots are becoming increasingly advanced and capable.
Chatbots are becoming very popular. Already, a number of large companies are leveraging them to produce tremendous results. Chatbots can be used in a wide variety of applications.
Chatbots have emerged as a powerful tool for enterprises both large and small. Initially, these bots were used to respond to customer care conversations, but, in practice, their use was limited to answering simple questions and other routine tasks. Continue reading
The concept of a “chatbot” isn’t exactly new. Ever since humans started to realize the potential of computers, they have striven to develop artificial intelligence programs that could organically interact with people. Continue reading