Chatbots are revolutionizing a wide range of industries. From cutting-edge technology firms to more traditional manufacturing, chatbots are being utilized across the board. However, perhaps no industry will feel as dramatic of an impact as the customer service industry.
As far as technologies go, chatbots are pretty straightforward. They are automated programs that interact with people via text or voice chatting.
Natural language processing is a challenging field of study, and it still has a long way to go before there will be an mainstream way for it to interact with the intelligent cloud. Continue reading
Chatbots have emerged as a powerful tool for enterprises both large and small. Initially, these bots were used to respond to customer care conversations, but, in practice, their use was limited to answering simple questions and other routine tasks. Continue reading